Privacy Policy

Last updated: 2 June 2023

 

About this Privacy Policy

 

Your privacy is of paramount importance to us. This Privacy Policy explains how Arador Innovations Ltd processes personal data.

 

Why does Arador process personal data?

 

The processing of personal data concerns customers of our online shop and visitors to our website. If you visit Arador's website, or if you place orders in Arador's online shop, we process your personal data for the following purposes:

 

Fulfilling and delivering orders:

We process personal data for purposes related to the delivery, processing, and facilitation of purchases.

 

Providing customer services:

We process personal data for customer service and communication purposes. If you send us a message using our contact form, or if you join our email list, we will use the information you provide to respond to your question or to provide you with information.

 

Developing and improving our services:

We process visitor data on our website to improve our online services. This means collecting analytics and trending data to improve our site and online store.

 

We use analytics and marketing tools to improve our services and improve the quality of our services:

 

We process marketing information to provide Arador with marketing communications and online advertising. We use cookies on our site in accordance with our Cookie Policy to target audiences to our products.

 

We will only send you our newsletter if you have specifically subscribed to it.

 

Compliance with legal obligations:

Applicable legislation requires us to process certain data. Applicable legal obligations relating to data protection may relate, for example, to accounting and taxation.

 

Legal basis for data processing:

The EU General Data Protection Regulation (GDPR) requires that there must be a legal basis for the collection of personal data of EEA residents. The General Data Protection Regulation (GDPR) requires a legal basis for the processing of personal data:

 

Consent. The GDPR requires that we process your personal data for the purposes of electronic direct marketing only if you have given your consent.

 

We will only use your personal data for the purposes of electronic marketing if we have a legitimate interest in doing so. The processing of personal data for customer service, marketing, and developing our business is based on our legitimate interest in pursuing and developing our business and in building and maintaining customer relationships.

 

Legal obligation. Arador is required to process certain data in order to comply with legal obligations. For example, under the EU General Data Protection Regulation, all user consents to using cookies must be retained for five years.

 

Data processed and data sources

 

We aim to collect personal data directly from you if you decide to place an order in our online shop, contact us, or join our mailing list. When you visit the Arador website or our online store, the site collects analytics information through your device and browser using cookies and other tracking tools. This information is collected to improve our service and advertising. In addition, carefully selected third parties may collect information on our behalf. We process the following categories of personal data about our website and online visitors:

 

Contact information: name, email address, and postal address

Shipping information: your purchase and the payment method you choose.

Device information: IP address, time of visit, and location information

User activity: such as browsing the site and interacting with us

 

How we share and pass on information

 

Sharing of personal data:

Arador does not sell or rent your personal information. We only share personal information with certain trusted service providers and partners to improve and deliver our services and to conduct our business. Whenever we share your information with third parties, we require them to use it only for the purposes we permit, in accordance with this Privacy Policy. We expect these service providers to protect your personal information in accordance with the law and at least as effectively as we do.

Like many other companies, Arador uses service providers for purposes such as the following:

 

To develop and provide our online platform

To provide customer service

To manage and organize our marketing activities (Arador shares user data from its website with its advertising network partners for marketing analysis and optimization purposes only).

To analyze user data on the website in order to improve the quality of the service

 

Where personal data is processed outside the area of its collection, we will always ensure the protection of personal data in accordance with applicable data protection laws. We use industry-standard security measures and protect all international transfers of personal data in accordance with our service providers' data protection agreements.

 

Disclosure of personal data:

We reserve the right to disclose personal data in certain circumstances

Where you have given your explicit consent.

where there is a legitimate legal reason to do so for the purposes of our business activities

where it is necessary to protect the rights and property of Arador

where required by law

 

Otherwise, your personal data will never be shared with any person or organization.

 

Protecting your data

 

We ensure that our staff receives appropriate training on the processing of personal data in accordance with our internal policies. Our practices comply with the requirements of applicable law. The online services we provide, such as the Arador website and the Arador online shop, protect your personal data during transmission through encryption and other safeguards. Our services and systems are also regularly upgraded for potential vulnerabilities.

 

Data retention

 

Your personal data will be deleted when it is no longer needed for the purpose for which it was originally collected, except where a legal obligation requires us to retain it for a longer period of time. Such retention requirements may relate, for example, to tax or accounting purposes, legal requirements, or other legal purposes.

 

Use of cookies

 

We use cookies and other tracking technologies to collect and store information when customers use our site and for personalization and marketing purposes. These cover both first and third parties. Cookies are small text files sent to and stored on your device. Cookies are used to identify visitors to the site, to facilitate the use of the site, and to compile visitor data. Cookies help us to improve the quality of our service and customer support and do not harm your device or your files. We use cookies to personalize our site and the information we provide to customers. Cookies are also used to track browsing habits and to target and optimize advertising, both on our own site and on other sites you may visit. Cookies are also used to integrate our social media accounts with our site.

 

Rights of the data controller

 

When we process your data, you have certain rights to control the processing of your personal data. You have the right to:

 

To have access to your data.

You have the right to know what personal data we process about you. You can request access to the personal data we collect about you, which will allow us to confirm whether we are processing your data and to provide information about the personal data we collect and process.

 

Right to erasure.

You have the right to request the erasure of your personal data in certain circumstances. We will comply with your request unless we have a legal basis to do otherwise or a legal obligation to retain the data.

 

Right to rectification.

You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

 

The right to transfer your data elsewhere.

You have the right to request that we provide you with the personal data you have provided to us in a structured and commonly used format. The right to data portability only applies where we process your personal data for specific reasons, such as your consent or on the basis of a contract.

 

The right to object to the processing of your data.

You have the right to object to the processing of your personal data in certain circumstances. We will no longer process your personal data after we have received and verified the authenticity of your request if we have no legal grounds to continue processing your personal data.

 

Right to restrict processing.

You have the right to request that we restrict the processing of certain of your personal data in certain circumstances. For example, if you deny the accuracy of your information, you may ask us to restrict the processing of that information until Arador has verified its accuracy.

 

Right to withdraw consent.

You can always unsubscribe from our newsletter and other marketing communications by using the unsubscribe link in our emails.

 

Arador will always endeavor to address your data protection concerns. If you have contacted Arador about a problem and you are not satisfied with our response, you may contact your local supervisory authority in accordance with applicable law.

 

Contact details of data controllers

 

The controller of personal data processed for marketing purposes is Arador Innovations Ltd.

 

For all other purposes, the controller of the personal data processed is also Arador Innovations Ltd.

 

The best way to contact the controller of personal data is to use the contact form on our website.

 

Changes to this Privacy Policy

 

We reserve the right to update this Privacy Policy at our sole discretion if necessary. We will notify you of any significant changes either by a notice on our website or by email.